


Bruce Milletto, CEO of Bellissimo Coffee InfoGroup and a leading industry watcher, thinks the company's motivation is more basic: Starbucks is returning to its roots as a comfortable "third place," a living space that goes beyond the home and the office. "People want to have ‘their' coffee bar, and they want to have ‘their' coffee," says Milletto, who remembers when Starbucks was a hip chain of four or five shops. "Starbucks has realized that's a niche they're no longer filling."
Bruce goes on to say, "Once you have thousands and thousands of stores, it's difficult to have consumers look at you in the same way," Milletto says. "I think in coffee, the small independent will always win out if it's doing a fantastic job."
Though the recession has hurt some coffee sales, it hasn't ended
Americans' move toward higher-quality coffee, says Bruce Milletto,
president of Bellissimo Coffee InfoGroup, which provides consulting and
training to the industry. "Our taste buds have memories," Milletto
says. "Once you drink a really excellent cappuccino, it's very hard to
go back even to a chain store that may be using automatic machines."
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The first ever Ultimate Coffee Profitability Seminar, held January 10-11 at the American Barista & Coffee School (ABC's) in Portland, attracted both coffee business owners looking to improve their bottom lines and industry professionals wanting to obtain information to help their customers prosper in today's economic uncertainty.
The focus of the seminar is to help retailers take a proactive and educated approach to business by giving them the tools they need to increase sales through effective marketing and the skills to manage the financial side of their businesses.
"The Ultimate Coffee Profitability Seminar really showed me what I need to do to make my business a success," said Carolyn LeVee, who owns a coffee business in Wilsonville, Oregon. "I learned how to better manage my staff and how to analyze effectively the financial side of my business."
The seminar also attracted representatives for major coffee industry companies that want to help their customers weather today's harsh economic conditions.
"As a vendor in the coffee industry, I hope to take what I have learned and incorporate it into the work I do with cafe operators," said Christie Kraby of Torani Gourmet Syrups. "This class truly has huge value — far above the small registration fee."
The seminar was developed exclusively for ABC’s customers by Chris Legler, whose expertise includes financial management, coffee roasting, business ownership and an in-depth understanding of business operations. He has held executive positions in finance and administration, marketing, retail operations and strategic planning. Legler was Vice President and Chief Financial Officer for Barnie’s Coffee and Tea Company and has held positions of increasing responsibility with Starbucks Coffee Company, Sony, British Petroleum, Blockbuster Entertainment, Eddie Bauer and Hasbro.
The Ultimate Coffee Profitability Seminar covers the following subjects in-depth: Marketing Analysis and Implementation; Promotions, Brand Development and Cross Marketing; Revenue, Labor, Inventory and Expense Management; Beverage Costing; Loss Prevention; Proforma and Budget Development; Financing Options; and Prioritization of Financial Needs.
The next Ultimate Coffee Profitability Seminar is scheduled for January 31-February 1 in Portland followed by March 21-22 in Seattle. Class includes a Financial Workbook to help attendees assess the financial health of their businesses and continental breakfast.
The cost of the seminar is $495, but to help their customers, more than 150 roasters and allied companies throughout the U.S. are offering $200 subsidies, for a total cost to retailers of only $295. For on-line registration and further information on how to obtain a subsidy, visit coffeeschool.org or call 800.655.3955.
Starting a Coffee Shop Business Podcast
Produced by Startingabiz.com | June 30th, 2009
Bruce Milletto, president of Bellissimo Coffee InfoGroup and founder of the American Barista and Coffee School, offers his insight about how to start a coffee business to podcast host Matt Thomas of StartingABIZ.com. Bruce offers expert advice about getting started, choosing a location, picking the right coffee and espresso equipment, and more. [24 minute podcast]
Click here to listen to Starting a Coffee Shop Business Podcast
For the second time in two months, Matt Milletto, Vice President of Bellissimo Coffee InfoGroup and Director of the American Barista & Coffee School, defends the independent retailer on NATIONWIDE TV! As Matt says, "No, it is not all about price but quality." Click here to view feature on Fox Business News.
| The art of the Latte |
