


Bruce Milletto, CEO of Bellissimo Coffee InfoGroup and a leading industry watcher, thinks the company's motivation is more basic: Starbucks is returning to its roots as a comfortable "third place," a living space that goes beyond the home and the office. "People want to have ‘their' coffee bar, and they want to have ‘their' coffee," says Milletto, who remembers when Starbucks was a hip chain of four or five shops. "Starbucks has realized that's a niche they're no longer filling."
Bruce goes on to say, "Once you have thousands and thousands of stores, it's difficult to have consumers look at you in the same way," Milletto says. "I think in coffee, the small independent will always win out if it's doing a fantastic job."
Though the recession has hurt some coffee sales, it hasn't ended
Americans' move toward higher-quality coffee, says Bruce Milletto,
president of Bellissimo Coffee InfoGroup, which provides consulting and
training to the industry. "Our taste buds have memories," Milletto
says. "Once you drink a really excellent cappuccino, it's very hard to
go back even to a chain store that may be using automatic machines."
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How specialty coffee retailers can survive and thrive in today's economic uncertainty is the focus of a two-day travelling seminar offered by the American Barista & Coffee School (ABC's). The Ultimate Coffee Profitability Seminar will be led by Chris Legler, Starbucks veteran and former CFO of Barnie's Coffee and Tea Company. The first seminars are scheduled for January 10-11 and January 31-February 1 in Portland, Oregon.
"In today's harsh economic conditions, coffee retailers need to take a proactive and educated approach to business," said ABC's founder Bruce Milletto. "Even though a retailer may be selling a quality product, he or she will need to do more than that to ensure increased sales and overall business success. We developed the Ultimate Coffee Profitability Seminar to give them the tools they need to increase sales through effective marketing and the skills to manage the financial side of their businesses in today's unforgiving economic climate."
Chris Legler, whose vast experience and knowledge of finance, specifically tailored to the coffee industry, brings an unrivaled expertise to the Ultimate Coffee Profitability Seminar. His expertise includes financial management, coffee roasting, business ownership and an in-depth understanding of business operations. He has held executive positions in finance and administration, marketing, retail operations and strategic planning. Legler was Vice President and Chief Financial Officer for Barnie’s Coffee and Tea Company and has held positions of increasing responsibility with Starbucks Coffee Company, Sony, British Petroleum, Blockbuster Entertainment, Eddie Bauer and Hasbro.
The Ultimate Coffee Profitability Seminar will cover the following subjects in-depth: Marketing Analysis and Implementation; Promotions, Brand Development and Cross Marketing; Revenue, Labor, Inventory and Expense Management; Beverage Costing; Loss Prevention; Proforma and Budget Development; Financing Options; and Prioritization of Financial Needs.
Future Ultimate Coffee Profitability Seminars are scheduled for March 2009 in Seattle and Spring 2009 in San Francisco. All seminars will be held at university lecture halls or conference facilities in major U.S. cities, with approximately 225 seats available for each seminar. Class includes a Financial Workbook to help attendees assess the financial health of their businesses with the ultimate goal of increasing profits. In addition, continental breakfast is provided each day.
The cost of the seminar is $495, but to help their customers, more than 150 roasters and allied companies throughout the U.S. are offering $200 subsidies, for a total cost to retailers of only $295. For on-line registration and further information on how to obtain a subsidy, visit our Website or call 800.655.3955.
Starting a Coffee Shop Business Podcast
Produced by Startingabiz.com | June 30th, 2009
Bruce Milletto, president of Bellissimo Coffee InfoGroup and founder of the American Barista and Coffee School, offers his insight about how to start a coffee business to podcast host Matt Thomas of StartingABIZ.com. Bruce offers expert advice about getting started, choosing a location, picking the right coffee and espresso equipment, and more. [24 minute podcast]
Click here to listen to Starting a Coffee Shop Business Podcast
For the second time in two months, Matt Milletto, Vice President of Bellissimo Coffee InfoGroup and Director of the American Barista & Coffee School, defends the independent retailer on NATIONWIDE TV! As Matt says, "No, it is not all about price but quality." Click here to view feature on Fox Business News.
| The art of the Latte |
