your key to success in the specialty coffee industry

articles by Bruce Milletto and Bellissimo staff for fresh cup magazine and other publications

Fresh Cup
Killer Cafe Design by Matt Milletto: Barista MagazineItaly by Matt Milletto: Barista Magazine Carts & Kiosks by Matt Milletto: Barista Magazine Coffee Training with Industry Expert Bruce Milletto: SCAA Chronicle Conference Flashback: SCAA Chronicle, by Matt Milletto WBC 2007 Japan by Bruce Milletto The Land of the Rising Coffee Culture by Bruce Milletto Signing a Lease by Bruce Milletto Your Entire Business is Marketing by Bruce Milletto Your Business Plan by Kris Larson Operational Systems by Ed Arvidson The Fall of Rome, and Now...The Italian Cappuccino Investing in your Baristas, part II: Hiring Training Employees by Matt Milletto Investing in your Baristas, part I: Hiring and Training a Great Team by Matt Milletto World Barista Championship Recap World Espresso Stop: Greece The Long Voyage: Italian Coffee's Route to U.S. Acceptance Café Ambiance Demitasse From Around the World Italy's Cafés: A Retrospective Greek Coffee: The Water is Wide Sharing the Wealth: Using Cross-Marketing to Build Community Profits Business Basics: Perfection-No Less Business Basics: Creating Art from a Pitcher of Milk Business Basics: Who is your customer? Business Basics: Importance of Logo Branding and Promotion Business Basics: Frequently Asked Coffee Questions Business Basics: Internet Marketing for the Coffee or Tea Retailer Business Basics: Why Marketing Works Business Basics: A Retailer's Guide to Trade Shows & Conferences Business Basics: A Drive Through Small-Town USA Business Basics: The Social Science of the Bean

Latest Bellissimo News

Bruce Milletto Comments on Starbuck's new "Independent" Coffee Shop Concept in November Entrepreneur Magazine

Bruce Milletto, CEO of Bellissimo Coffee InfoGroup and a leading industry watcher, thinks the company's motivation is more basic: Starbucks is returning to its roots as a comfortable "third place," a living space that goes beyond the home and the office. "People want to have ‘their' coffee bar, and they want to have ‘their' coffee," says Milletto, who remembers when Starbucks was a hip chain of four or five shops. "Starbucks has realized that's a niche they're no longer filling."

Bruce goes on to say,  "Once you have thousands and thousands of stores, it's difficult to have consumers look at you in the same way," Milletto says. "I think in coffee, the small independent will always win out if it's doing a fantastic job."

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Bruce Milletto Comments on State of the Specialty Coffee Industry in Business Week

Though the recession has hurt some coffee sales, it hasn't ended Americans' move toward higher-quality coffee, says Bruce Milletto, president of Bellissimo Coffee InfoGroup, which provides consulting and training to the industry. "Our taste buds have memories," Milletto says. "Once you drink a really excellent cappuccino, it's very hard to go back even to a chain store that may be using automatic machines."

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08.23.08 | Coffee business growing rapidly, says US expert

K.S. Ramkumar I Arab News

JEDDAH: Ed Arvidson, senior consultant at the US-based Bellissimo Coffee Info Group, is on a visit to study the Kingdom’s coffee business and explore the prospects for offering Barista training. The group, based in Portland, Oregon, also runs a coffee school where trainees come from the world over for a weeklong course. It has its dedicated websites for coffee school, espresso and coffee universe, which is aimed at creating a community of coffee lovers.

“Bellissimo helps coffee businesses succeed, whether you have a coffee shop start up, or an existing coffee shop, espresso kiosk, coffee cart or espresso,” Arvidson told Arab News on the sidelines of a meeting he had with some senior executives of Bonnon Coffee, which runs a chain of coffee shops.

“Coffee culture is surely growing in many parts of the world including Saudi Arabia,” he said, adding that the United States today has around 40,000 coffee bars and Italy 250,000 espresso bars. “In fact, coffee is becoming popular even in some of the tea drinking nations like Japan and China,” he added.

“What is liked about coffee is its caffeine content. It also depends on how best you make coffee. We select only the finest Arabica beans and roast them to perfection to bring you the highest quality espresso coffee, he said, adding that the group’s mission is to create luxurious, welcoming stores that provide a haven from the cut and thrust of everyday life. Offer of a steaming hot and refreshingly cold cup of coffee with or without a snack menu is immediately lapped up,” he added.

Bonnon Coffee, a 100 percent Saudi enterprise, has six outlets in the city since its establishment three years ago and has plans to increase them to nine before moving out to other parts of the Kingdom. “We also have plans to establish our franchises elsewhere in the Gulf and world,” its Marketing Manager Mohammed S. Al-Nahdi said. It has several Saudi partners some of whom have returned after graduating from the US and Europe.

Although the term coffee culture seems to be exclusively American, the formation of culture around coffee and coffee houses in fact dates back to the earliest coffeehouses founded in the 16th century Turkey. Coffeehouses, or enterprises that specialize in the preparation of coffee drinks, have traditionally been social hubs and artistic centers.

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Essential information for existing retailers and anyone considering a career in retail specialty coffee

Starting a Coffee Shop Business Podcast
Produced by Startingabiz.com | June 30th, 2009

Bruce Milletto, president of Bellissimo Coffee InfoGroup and founder of the American Barista and Coffee School, offers his insight about how to start a coffee business to podcast host Matt Thomas of StartingABIZ.com. Bruce offers expert advice about getting started, choosing a location, picking the right coffee and espresso equipment, and more. [24 minute podcast]

Click here to listen to Starting a Coffee Shop Business Podcast

Matt Milletto Once Again Defends the Independent Retailer on Fox Business News

For the second time in two months, Matt Milletto, Vice President of Bellissimo Coffee InfoGroup and Director of the American Barista & Coffee School, defends the independent retailer on NATIONWIDE TV! As Matt says, "No, it is not all about price but quality." Click here to view feature on Fox Business News.

ABC's Featured in The Oregonian On-line!

The art of the Latte

07.23.08 | Matt Milletto Comments on the Specialty Coffee Industry for Fox Business News


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