


Bruce Milletto, CEO of Bellissimo Coffee InfoGroup and a leading industry watcher, thinks the company's motivation is more basic: Starbucks is returning to its roots as a comfortable "third place," a living space that goes beyond the home and the office. "People want to have ‘their' coffee bar, and they want to have ‘their' coffee," says Milletto, who remembers when Starbucks was a hip chain of four or five shops. "Starbucks has realized that's a niche they're no longer filling."
Bruce goes on to say, "Once you have thousands and thousands of stores, it's difficult to have consumers look at you in the same way," Milletto says. "I think in coffee, the small independent will always win out if it's doing a fantastic job."
Though the recession has hurt some coffee sales, it hasn't ended
Americans' move toward higher-quality coffee, says Bruce Milletto,
president of Bellissimo Coffee InfoGroup, which provides consulting and
training to the industry. "Our taste buds have memories," Milletto
says. "Once you drink a really excellent cappuccino, it's very hard to
go back even to a chain store that may be using automatic machines."
Click here to read full article
Our senior consultant, Ed Arvidson, just returned from a weeklong consulting trip to Saudi Arabia where he worked with the large coffee company, Bonnon Coffee. Bellissimo has been working Bonnon for a few months, consulting on their quickly growing coffee retail and wholesale roasting business.
Salem Binmahfouz of Bonnon says, "Dear Bellissimo, We are overwhelmed with your keen courage, brilliant personality, and specialized skillfulness. The pleasure is all ours to have met you. Ed, you are a true gentleman and professional. On behalf of the BONNON COFFEE team, and me we are grateful for your dedicated visit, inputs, and insights. This is an excellent start and we would like to continue working together toward building lasting successful relationship. My sincere regards to Ed, Bruce, Matt and the rest of Bellissimo."
Below is an article from Arab News that talks about Bellissimo's visit.
Coffee business growing rapidly, says US expert
K.S. Ramkumar I Arab News
JEDDAH: Ed Arvidson, senior consultant at the US-based Bellissimo Coffee Info Group, is on a visit to study the Kingdom’s coffee business and explore the prospects for offering Barista training. The group, based in Portland, Oregon, also runs a coffee school where trainees come from the world over for a weeklong course. It has its dedicated websites for coffee school, espresso and coffee universe, which is aimed at creating a community of coffee lovers.
“Bellissimo helps coffee businesses succeed, whether you have a coffee shop start up, or an existing coffee shop, espresso kiosk, coffee cart or espresso,” Arvidson told Arab News on the sidelines of a meeting he had with some senior executives of Bonnon Coffee, which runs a chain of coffee shops.
“Coffee culture is surely growing in many parts of the world including Saudi Arabia,” he said, adding that the United States today has around 40,000 coffee bars and Italy 250,000 espresso bars. “In fact, coffee is becoming popular even in some of the tea drinking nations like Japan and China,” he added.
“What is liked about coffee is its caffeine content. It also depends on how best you make coffee. We select only the finest Arabica beans and roast them to perfection to bring you the highest quality espresso coffee, he said, adding that the group’s mission is to create luxurious, welcoming stores that provide a haven from the cut and thrust of everyday life. Offer of a steaming hot and refreshingly cold cup of coffee with or without a snack menu is immediately lapped up,” he added.
Bonnon Coffee, a 100 percent Saudi enterprise, has six outlets in the city since its establishment three years ago and has plans to increase them to nine before moving out to other parts of the Kingdom. “We also have plans to establish our franchises elsewhere in the Gulf and world,” its Marketing Manager Mohammed S. Al-Nahdi said. It has several Saudi partners some of whom have returned after graduating from the US and Europe.
Although the term coffee culture seems to be exclusively American, the formation of culture around coffee and coffee houses in fact dates back to the earliest coffeehouses founded in the 16th century Turkey. Coffeehouses, or enterprises that specialize in the preparation of coffee drinks, have traditionally been social hubs and artistic centers.
Click here to read article online.
Starting a Coffee Shop Business Podcast
Produced by Startingabiz.com | June 30th, 2009
Bruce Milletto, president of Bellissimo Coffee InfoGroup and founder of the American Barista and Coffee School, offers his insight about how to start a coffee business to podcast host Matt Thomas of StartingABIZ.com. Bruce offers expert advice about getting started, choosing a location, picking the right coffee and espresso equipment, and more. [24 minute podcast]
Click here to listen to Starting a Coffee Shop Business Podcast
For the second time in two months, Matt Milletto, Vice President of Bellissimo Coffee InfoGroup and Director of the American Barista & Coffee School, defends the independent retailer on NATIONWIDE TV! As Matt says, "No, it is not all about price but quality." Click here to view feature on Fox Business News.
| The art of the Latte |
